Privacy Policy

It's A Dogs Life Chorley ("we", "us", "our") is a dog walking and pet care business based at 21 Lancaster Street, Coppull, Chorley, Lancashire, UK. We are the data controller for the personal information we collect about you.

If you have any questions about this policy or how we handle your data, please contact us at [email protected] or 07723 403128.

We may collect the following personal information:

• Contact details: your name, email address, and phone number when you submit our contact form or get in touch via WhatsApp.
• Pet information: details about your dog(s) that you share with us to help us provide our services.
• Usage data: standard server logs including IP address, browser type, and pages visited, collected automatically when you use our website.
• Communications: records of messages you send us.

We use your personal information to:

• Respond to your enquiries and arrange meet-and-greet appointments.
• Provide and manage our dog walking and pet care services.
• Send you service-related communications (e.g. booking confirmations, updates).
• Improve our website and services.
• Comply with legal obligations.

We process your personal data on the following legal bases under UK GDPR:

• Contract: to fulfil our service agreement with you.
• Legitimate interests: to respond to enquiries and improve our services.
• Legal obligation: where required by law.
• Consent: where you have given us explicit permission (e.g. marketing communications).

We do not sell, rent or trade your personal information. We may share it with:

• Service providers: trusted third parties who help us operate our website and business (e.g. hosting, messaging platforms), bound by confidentiality obligations.
• Legal authorities: where required by law or to protect our legal rights.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact enquiries are typically retained for up to 2 years. You may request deletion at any time (see Section 8).

Our website uses essential cookies required for the site to function correctly. We may also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences via the cookie banner shown on your first visit.

Under UK GDPR, you have the right to:

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict our processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Our website may contain links to third-party websites (e.g. Facebook, Instagram, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact: